CBS provides 13 customer-oriented services that focus on the on-boarding of customers, management of day-to-day transactions, and overall data governance and reporting.
|CBS Services & Offerings||Description|
|CPACT: Customer Program Approval & Communication Tool||Enables Bottlers to review and approve annual national Customer agreements.|
|EDI: Electronic Data Interchange||Enables the required electronic transfer of information from Customers, Suppliers, and Financial Institutions to CBS to Bottlers and back (e.g. Inbound Purchase Orders and Payments, Outbound Invoices, Scan Data).|
|Data Collection (Bottler, Distributor, Customer)||Collects and validates North American outlet volume, product, customer, and demand signal data across Bottlers, Distributors, and Customers to enable CIS, RTM, & other CBS Services.|
|CHG: Customer Hierarchy Group||Enables stewardship of volume data based on Customer preference as well as process accurate payment transactions.|
|Governance Pricing Support||Provide a suite of tools to improve communication of invoice-level pricing, accruals and pricing errors discovered to Bottlers for all Governance Customers.|
|CIS: Consolidated Invoice Services||Consolidates invoices across all Bottlers while enabling Customers to pay a single entity.|
|RTM: Routes to Market||Allows Customers’ flexibility to purchase products outside of DSD Model.|
|Matrix: Sales Reporting & Analysis||Enables National Sales to steward business performance and pay CTM funds through reports and dashboards.|
|RED: Right Execution Daily||Enables consistent tracking of in outlet execution across all Bottlers and aggregates all bottler RED surveys for system usage.|
|Service Desk/Security (Level I,II)||Enables secure access for all system users to multiple system applications; provides single point of contact for support (e.g. access to Coke Channel, Matrix Data)|
|Coca-Cola Swipe Cashless Solutions||Enables electronic commerce for vending machines across all Bottlers and Customers|
|CokeChannel||Enables stewardship of sensitive documents to authorized system users (e.g. Governance documents, POGs, Operating Plan, etc.) to Bottlers)|
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