CBS Services

CBS provides customer-oriented services that focus on the on-boarding of customers, management of day-to-day transactions, and overall data governance and reporting.

CBS Services & OfferingsDescription
CPACT: Customer Program Approval & Communication ToolEnables Bottlers to review and approve annual national Customer agreements.
EDI:  Electronic Data InterchangeEnables the required electronic transfer of information from Customers, Suppliers, and Financial Institutions to CBS to Bottlers and back (e.g. Inbound Purchase Orders and Payments, Outbound Invoices, Scan Data).
Data Collection (Bottler, Distributor, Customer)Collects and validates North American outlet volume, product, customer, and demand signal data across Bottlers, Distributors, and Customers to enable CIS, RTM, & other CBS Services.
CHG:  Customer Hierarchy GroupEnables stewardship of volume data based on Customer preference as well as process accurate payment transactions.
Governance Pricing  SupportProvide a suite of tools to improve communication of invoice-level pricing, accruals and pricing errors discovered to Bottlers for all Governance Customers.
CIS:  Consolidated Invoice ServicesConsolidates invoices across all Bottlers while enabling Customers to pay a single entity.
RTM:  Routes to MarketAllows Customers’ flexibility to purchase products outside of DSD Model.
Matrix:  Sales Reporting & AnalysisEnables National Sales to steward business performance and pay CTM funds through reports and dashboards.
Service Desk/Security (Level I,II)Enables secure access for all system users to multiple system applications; provides single point of contact for support (e.g. access to Coke Channel, Matrix Data)
Coca-Cola Swipe Cashless SolutionsEnables electronic commerce for vending machines across all Bottlers and Customers